Terms of service
TERMS OF SERVICE
Last updated: July 4, 2026
OVERVIEW
Welcome to Snootera.
Snootera is operated by Saldogan OÜ, an Estonian private limited company. In these Terms of Service, the terms “Snootera,” “we,” “us,” and “our” refer to the operator of the Snootera brand and Services.
Snootera operates this store and website, including related information, content, features, tools, products, and services, in order to provide you with our shopping experience (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies expressly referenced in them or made available through the Services (collectively, the “Terms”), govern your access to and use of the Services and describe certain rights and responsibilities that apply when you use the Services or purchase products from us.
Please read these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use the Services.
Nothing in these Terms excludes, restricts, or limits any mandatory rights or remedies available to consumers under applicable law.
SECTION 1 - ACCESS, ELIGIBILITY, AND ACCOUNTS
By using the Services, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you. If you permit a minor to use the Services through a device or account under your control, you remain responsible to the extent permitted by applicable law.
To use certain features of the Services or place an order, you may be asked to provide information such as your email address, billing information, payment information, and shipping information. You agree that information you provide will be accurate, current, and complete and that you have the right to provide it.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account, except to the extent otherwise provided by applicable law.
You may not sell, transfer, assign, or license your account to another person without our prior written consent.
SECTION 2 - PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to describe and display our products accurately. However, colors and appearance may vary depending on your device, screen, display settings, lighting conditions, and other technical factors.
Product images are intended to represent products as accurately as reasonably possible. Minor visual differences that do not affect the product’s conformity with the contract may occur.
Nothing in this section limits your mandatory rights where goods are defective, damaged, incorrect, or otherwise do not conform to the contract.
Product descriptions, availability, and other product information may be updated from time to time. We may discontinue products or limit quantities where lawful and reasonable.
SECTION 3 - ORDERS AND CONTRACT FORMATION
When you place an order, you submit an offer to purchase the selected products under these Terms.
Receipt of an automated order acknowledgement does not necessarily constitute acceptance of your order. A binding sales contract is formed when we accept your order, including by sending an order confirmation indicating acceptance or by dispatching the order, depending on the circumstances and applicable law.
We may decline or cancel an order where reasonably necessary and permitted by law, including in cases of suspected fraud, payment failure, material pricing or product information errors, stock unavailability, delivery restrictions, or legal or regulatory requirements.
If we cancel an order after payment has been received, we will refund amounts due for the cancelled order in accordance with applicable law.
Please review your order carefully before submitting it. If you wish to request a cancellation, contact us as soon as possible at support@snootera.com. Because orders may be processed quickly, we cannot guarantee cancellation once processing or fulfillment has begun.
Your rights relating to returns, refunds, and withdrawal are described in our Return & Refund Policy and under applicable mandatory consumer law.
You agree not to place orders for unlawful purposes or through fraudulent, deceptive, or unauthorized means.
SECTION 4 - PRICES, TAXES, AND PAYMENT
Prices displayed through the Services are shown in the currency indicated on the store.
Applicable taxes are handled as displayed at checkout and in accordance with applicable law. Where we state that taxes or duties are included, they are included to the extent specified for the relevant order, destination, or transaction.
Any shipping charges or other mandatory additional charges payable by you will be disclosed before you place the order, where required by applicable law.
You will not be charged undisclosed mandatory fees.
Prices, promotions, and discounts may change from time to time. Unless required otherwise by law, the price applicable to your order is the price presented to you when the order is submitted and confirmed.
Promotions may be subject to separate terms. If specific promotion terms conflict with these Terms, the specific promotion terms will govern that promotion to the extent of the conflict.
You agree to provide accurate and complete billing and payment information. You represent that you are authorized to use the payment method submitted for the transaction.
Payment processing may be provided by third-party payment providers. Their services may be subject to additional terms and privacy notices.
Nothing in this section limits any rights you may have in the event of an incorrect charge, unauthorized payment, misleading pricing, or other matter protected by applicable law.
SECTION 5 - SHIPPING AND DELIVERY
Shipping destinations, estimated delivery times, available shipping methods, and related information are described through the Services and, where applicable, in our Shipping Policy.
Delivery times are estimates unless we expressly state that a specific delivery date is guaranteed. Delays may occur due to carrier operations, customs procedures, weather, high demand, incorrect address information, or other circumstances.
We remain responsible for our obligations concerning delivery under applicable law.
Where we dispatch goods to a consumer, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
However, where the consumer independently commissions a carrier that was not offered by us, risk may pass upon delivery of the goods to that carrier to the extent provided by applicable law.
Nothing in this section limits mandatory rights relating to delayed, lost, damaged, or non-conforming deliveries.
SECTION 6 - RETURNS, WITHDRAWAL, REFUNDS, AND CONSUMER RIGHTS
Returns, refunds, cancellations, and our voluntary return arrangements are described in our Return & Refund Policy.
Where applicable, consumers in the European Union or European Economic Area may have a statutory right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable conditions and legal exceptions.
Snootera may also offer a voluntary return policy that provides rights in addition to mandatory statutory rights. Any voluntary policy does not replace, exclude, or restrict mandatory consumer rights.
Consumers may also have statutory remedies where goods are defective, damaged, incorrect, or otherwise do not conform to the contract.
Nothing in these Terms or in any voluntary policy excludes, restricts, or replaces mandatory consumer rights under applicable law.
SECTION 7 - INTELLECTUAL PROPERTY
The Services and their content, including trademarks, brand elements, text, graphics, images, videos, audio, design elements, layouts, and other materials, may be owned by or licensed to Snootera, Saldogan OÜ, Shopify, or other third parties and may be protected by applicable intellectual property laws.
Subject to these Terms, you may access and use the Services for lawful personal and non-commercial purposes.
Unless permitted by applicable law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, commercially exploit, or otherwise use protected materials from the Services without appropriate permission.
Nothing in these Terms grants you ownership of any intellectual property rights.
The Snootera name, logos, designs, and brand elements may be trademarks or other protected brand assets of their respective owner or licensor. Shopify names, logos, and brand assets belong to their respective rights holders.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, features, integrations, or services supplied by third parties.
Third-party services may be governed by their own terms and privacy notices. We do not control third-party services and are not responsible for them except to the extent responsibility cannot lawfully be excluded.
You should review applicable third-party terms before using third-party services.
We may introduce new features, tools, or resources through the Services. Unless otherwise stated, such features form part of the Services and are subject to these Terms.
SECTION 9 - THIRD-PARTY LINKS
The Services may contain links to websites, applications, or platforms operated by third parties.
We do not control third-party services and are not responsible for their content, availability, security, privacy practices, products, or services except where applicable law provides otherwise.
If you access a third-party service, you should review its applicable terms and privacy information.
The inclusion of a third-party link does not necessarily imply endorsement.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Snootera is powered by Shopify, which enables us to provide the Services to you.
Sales made through our store are made between you and the seller identified in these Terms and applicable order information. Shopify provides ecommerce infrastructure and related services but is not the seller of Snootera products merely because the store is powered by Shopify.
Nothing in this section excludes or limits any responsibility that Shopify or another party may have under applicable mandatory law.
SECTION 11 - PRIVACY
Our processing of personal information is described in our Privacy Policy.
Because the Services are powered by Shopify, Shopify may collect and process personal information in connection with access to and use of the Services, as further described in our Privacy Policy and relevant Shopify privacy information.
Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, and otherwise processed.
SECTION 12 - FEEDBACK, REVIEWS, AND USER CONTENT
If you voluntarily submit reviews, comments, suggestions, ideas, images, videos, or other content to us (“User Content”), you confirm that you have the rights necessary to provide that content and that your submission does not unlawfully infringe the rights of others.
To the extent necessary for us to host, display, reproduce, adapt, distribute, promote, and otherwise use User Content in connection with our business and the Services, you grant us a non-exclusive, worldwide, royalty-free license for those purposes, subject to applicable law.
This license does not transfer ownership of your User Content to us.
Where required by applicable law, we will respect applicable privacy, personality, copyright, and consumer rights.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, obscene, malicious, infringing, or designed to introduce malware or harmful code.
We may moderate or remove User Content where reasonably necessary, including where it violates these Terms or applicable law.
Nothing in this section requires us to publish, retain, or respond to submitted content.
SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS
We may correct genuine typographical errors, inaccuracies, or omissions in the Services, including information concerning product descriptions, availability, promotions, shipping charges, or delivery estimates.
Where an error affects an order, we will act in accordance with applicable law and mandatory consumer rights.
Nothing in this section gives us an unrestricted right to alter a concluded consumer contract or cancel an accepted order contrary to applicable law.
SECTION 14 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
- violate applicable law or the rights of others;
- engage in fraud, deception, impersonation, or malicious activity;
- infringe intellectual property, privacy, or other legal rights;
- harass, threaten, abuse, or unlawfully harm another person;
- transmit malware, viruses, or harmful code;
- interfere with the security, integrity, or operation of the Services;
- gain unauthorized access to accounts, systems, or data;
- collect personal information unlawfully;
- send spam or unauthorized communications;
- circumvent lawful technical or security restrictions;
- scrape, extract, reproduce, or commercially exploit the Services in violation of applicable law or our rights.
We may restrict or terminate access where reasonably necessary in response to violations of these Terms, security risks, fraud, unlawful conduct, or legal requirements.
Nothing in this section restricts activities that cannot lawfully be prohibited, including rights available under mandatory law.
SECTION 15 - SUSPENSION AND TERMINATION
You may stop using the Services at any time.
We may suspend or terminate access to all or part of the Services where reasonably necessary, including for material breach of these Terms, suspected fraud, security threats, unlawful activity, misuse of the Services, or legal requirements.
Where appropriate and required by applicable law, we will provide notice.
Termination does not affect rights or obligations that arose before termination or provisions that by their nature are intended to survive termination.
SECTION 16 - DISCLAIMERS AND STATUTORY WARRANTIES
We aim to provide the Services with reasonable care and accuracy. However, we do not guarantee that the Services will always be uninterrupted, error-free, or continuously available.
To the maximum extent permitted by applicable law, information made available through the Services for general informational purposes is provided without guarantees beyond those expressly stated or required by law.
Nothing in these Terms excludes, restricts, or limits:
- mandatory statutory warranties;
- legal conformity rights;
- remedies for defective or non-conforming goods;
- rights that cannot lawfully be waived or limited.
Any disclaimer in these Terms applies only to the extent permitted by applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses that were not reasonably foreseeable at the time the relevant contract was formed.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms excludes or limits liability for:
- fraud or fraudulent misrepresentation;
- death or personal injury caused by negligence where such liability cannot lawfully be excluded;
- intentional misconduct or gross negligence where applicable law prohibits limitation;
- breach of mandatory consumer rights;
- any other liability that cannot lawfully be excluded or limited.
For consumers, this section does not reduce any mandatory remedies available under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you may be responsible for losses reasonably arising from your unlawful use of the Services, intentional misconduct, or material breach of these Terms.
Nothing in this section requires a consumer to indemnify us for losses caused by our own breach, negligence, unlawful conduct, or matters for which liability cannot lawfully be transferred.
Any indemnification obligation applies only to the extent fair, proportionate, and enforceable under applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary, and the remaining provisions will continue in effect where legally possible.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
A failure or delay by us to exercise a right does not constitute a waiver of that right.
These Terms, together with policies and terms expressly incorporated by reference, constitute the agreement governing the relevant use of the Services, subject to any additional mandatory rights and obligations imposed by applicable law.
Nothing in this section excludes representations, rights, or remedies that cannot lawfully be excluded.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your contractual rights or obligations where doing so would materially affect the agreement or our legitimate interests, except with our consent or where applicable law permits otherwise.
We may transfer or assign our rights or obligations in connection with a legitimate business reorganization, transfer, merger, acquisition, or similar transaction, provided that doing so does not unlawfully reduce mandatory consumer rights.
SECTION 22 - GOVERNING LAW AND DISPUTES
These Terms and contracts concluded through the Services are governed by the laws of Estonia, without prejudice to any mandatory consumer protections that apply under the law of the country where a consumer habitually resides.
If you are a consumer, nothing in these Terms deprives you of protections that cannot be excluded by agreement under applicable law.
If you have a complaint or dispute, please first contact us at support@snootera.com and provide sufficient information for us to review the matter. We will handle consumer complaints in accordance with applicable law.
If a dispute cannot be resolved directly, a consumer may have the right to use an applicable alternative dispute resolution body or other competent dispute resolution mechanism.
Where applicable, consumers may contact the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), an independent and impartial consumer dispute resolution body operating in Estonia. Information about eligibility, procedure, and submission of applications is available through the Estonian Consumer Protection and Technical Regulatory Authority.
Nothing in these Terms restricts a consumer’s right to bring proceedings before a competent court or to use any other dispute resolution mechanism available under applicable mandatory law.
SECTION 23 - HEADINGS
Headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO THESE TERMS
We may update these Terms from time to time for legal, regulatory, operational, security, or business reasons.
The current version will be made available through the Services, and the “Last updated” date will be updated where applicable.
Where required by law, we will provide appropriate notice of material changes.
Changes will not retroactively reduce rights under an already concluded contract unless permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Snootera Support
Email: support@snootera.com
Snootera is operated by:
Saldogan OÜ
Registered address: Sepapaja tn 6, 15551 Tallinn, Estonia