Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. We appreciate your patience and will keep you informed if significant delays occur.

Shipping Times

Estimated delivery times for most European destinations are:

• Germany: 5–12 business days

• France: 5–12 business days

• Netherlands: 5–12 business days

• Belgium: 5–12 business days

• Austria: 5–12 business days

Delivery times are estimates only and may vary depending on customs clearance, local carriers, weather conditions, and seasonal demand.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active after shipment.

Taxes & Duties

Taxes and duties are included where applicable for eligible orders. Customers should not be required to pay additional import charges on eligible shipments.

Shipping Delays

While we work hard to deliver your order as quickly as possible, occasional delays may occur due to high order volumes, customs inspections, weather conditions, or circumstances beyond our control.

We appreciate your patience and understanding in these situations.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at  support@snootera.com. We will make reasonable efforts to update the address where possible, but once an order has entered processing, fulfillment, or shipment, we may be unable to modify the shipping address.

Where an order cannot be delivered, is returned, or incurs additional costs because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable additional costs to the extent permitted by applicable law.

Nothing in this section limits any mandatory consumer rights or any responsibility that cannot lawfully be excluded.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@snootera.com as soon as reasonably possible.

We may ask you to provide relevant information, such as photographs of visible damage, packaging, or delivery details, where reasonably necessary to investigate the issue.

We will investigate the matter and, where appropriate, coordinate with the shipping carrier or other relevant service providers.

Where we are responsible under applicable law for goods that are lost or damaged before the risk passes to the customer, we will provide an appropriate remedy in accordance with applicable law.

Nothing in this section limits any mandatory rights relating to lost, damaged, incorrect, defective, or non-conforming goods.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

support@snootera.com