Return & Refund Policy

At Snootera, we want you and your pet to be satisfied with your purchase. This Return & Refund Policy explains our voluntary 30-day return policy, your statutory rights where applicable, and how returns, cancellations, defective products, and refunds are handled.

30-Day Return Policy

In addition to any mandatory rights you may have under applicable consumer law, Snootera offers a voluntary 30-day return policy. This means you may request a return within 30 days after receiving your order.

To qualify under our voluntary 30-day return policy, the item must be in the same condition in which you received it, unused, in resalable condition, and, where reasonably applicable, in its original packaging. You must also provide proof of purchase.

These conditions apply to Snootera’s voluntary 30-day return policy and do not limit any mandatory statutory rights you may have, including applicable rights of withdrawal or rights relating to defective or non-conforming goods.

To request a return, contact us at support@snootera.com. If your return request is accepted, we will provide return instructions and, where applicable, the return address.

Please do not send products back without first contacting us. Returns sent without prior authorization or to an address not provided by us may be delayed or may not be accepted under our voluntary return policy.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union or European Economic Area and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from your distance contract within 14 days without giving any reason.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods. For orders containing multiple goods delivered separately, the applicable period may run from receipt of the last item, where required by law.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires. You may contact us at support@snootera.com.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw, unless otherwise required by applicable law.

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning, similar to what would reasonably be permitted in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

The statutory right of withdrawal is separate from Snootera’s voluntary 30-day return policy. Nothing in this policy limits mandatory consumer rights.

Return Shipping Costs

For returns made under Snootera’s voluntary 30-day return policy due to a change of mind or another customer-related reason, the customer is responsible for return shipping costs unless we agree otherwise.

For an EU/EEA statutory withdrawal, the customer is generally responsible for the direct cost of returning the goods where permitted by applicable law and where the customer was properly informed of this responsibility.

If a product is defective, damaged, incorrect, or otherwise non-conforming and you are entitled to a remedy under applicable law, Snootera will cover return costs where required by law.

Original shipping charges are handled in accordance with the applicable return basis and mandatory consumer law. In the case of a valid EU/EEA statutory withdrawal, eligible standard outbound delivery costs will be reimbursed where required by law. Additional costs resulting from choosing a delivery method more expensive than our least expensive standard delivery option are not reimbursed unless required by law.

Damaged, Defective, Incorrect, or Non-Conforming Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect, incomplete, or otherwise does not conform to the contract.

For visible shipping damage or an incorrect item, we recommend contacting us within 48 hours of delivery and providing clear photographs or other relevant evidence. This recommendation helps us investigate and resolve the issue quickly.

The 48-hour recommendation does not limit or waive any mandatory statutory rights you may have under applicable consumer law.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.

For consumers in the European Union, statutory rights concerning defective or non-conforming goods apply independently of this voluntary policy. Nothing in this policy limits any mandatory legal guarantee or conformity rights.

Non-Returnable Items

Certain items may be excluded from Snootera’s voluntary 30-day return policy or from a statutory right of withdrawal where permitted by applicable law. These may include:

• goods made to the consumer’s specifications or clearly personalized;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
• goods that, after delivery and due to their nature, become inseparably mixed with other items;
• gift cards, where permitted by applicable law;
• other items that are legally exempt from a right of withdrawal.

Any statutory exception will apply only where the legal requirements for that exception are met.

If you are unsure whether an item is eligible for return, contact us at support@snootera.com before sending it back.

Exchanges

We do not guarantee direct exchanges for all products.

The fastest way to obtain a different item is usually to contact us, return the original item where eligible, and place a new order after the return process has been confirmed.

This does not affect any mandatory right you may have to repair or replacement for defective or non-conforming goods.

Order Cancellations

You may request cancellation of an order before it has entered processing, fulfillment, or shipment.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after an order has been placed.

If an order has already entered fulfillment or shipment and cannot be cancelled, you may still have return or statutory withdrawal rights under this policy and applicable law.

Refunds Under the Voluntary 30-Day Return Policy

For returns accepted under Snootera’s voluntary 30-day return policy, we will inspect the returned item and notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@snootera.com.

Refunds Following an EU/EEA Statutory Withdrawal

Where a valid statutory right of withdrawal applies, we will reimburse eligible payments in accordance with applicable law and generally no later than 14 days after being informed of your decision to withdraw.

For sales of goods, we may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.

Unless otherwise agreed, reimbursement will be made using the same means of payment used for the original transaction. You will not be charged a fee for the reimbursement itself.

Where required by law, eligible standard delivery costs will also be reimbursed. Additional delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option are not reimbursed unless required by law.

Statutory Consumer Rights

This policy does not exclude, restrict, or replace any mandatory rights available to consumers under applicable law.

In particular, consumers may have statutory rights where goods are defective, damaged, incorrect, or do not conform to the contract. These rights apply independently of Snootera’s voluntary 30-day return policy.

Contact Us

For return, refund, cancellation, or product issue requests, contact:

Snootera Support
Email: support@snootera.com